FAQ
Do you offer same-day delivery?
Yes, we provide same-day delivery for orders placed before 2PM in your local area. For out-of-town deliveries, please contact us directly to check availability.
What is the delivery fee?
Delivery fees vary based on location and order size. The exact fee will be calculated during checkout.
Can I schedule a delivery in advance?
Absolutely! You can select your preferred delivery date during checkout. We'll ensure your flowers arrive on time.
What should I do if I’m not satisfied with my flowers?
Your satisfaction is our priority. If you're not satisfied with your order, call us at +1 585-226-3496 within 24 hours for a replacement or refund based on the situation.
Can I make changes to my order after it has been placed?
Changes can be made before your order is processed. Please contact us as soon as possible to accommodate any modifications.
Can I choose specific flowers for my bouquet?
Certainly! We offer custom bouquets where you can select your preferred flowers. Our florists are also available to recommend arrangements based on your occasion.
How do I place an order?
Orders can be placed online through our website, via phone at +1 585-226-3496.
Are your flowers imported?
We source our flowers from both local growers and international suppliers to ensure a wide selection of fresh, high-quality blooms.
What is your refund policy?
If you're not satisfied with your flowers, we offer a full refund or replacement within 24 hours of delivery. Please refer to our Refund & Cancellation Policy for more details.
Can I leave special delivery instructions?
Yes, you can provide special delivery instructions during checkout, such as preferred delivery times or specific directions.
How do you ensure the quality of the flowers?
We source our flowers from reputable suppliers and handle them with care to maintain freshness. Our florists design each arrangement to ensure it meets our high-quality standards.
Do you offer a subscription service?
Yes, we offer flower subscription services for regular deliveries. Contact us to set up a plan that suits your needs.
Can I purchase flowers for a funeral or sympathy occasion?
Yes, we offer sympathy and funeral flower arrangements such as wreaths, casket sprays, and standing sprays. Contact us for personalized suggestions.
Can I add a personalized note with my flowers?
Yes, you can include a personalized message with your floral arrangement. Just let us know the message you'd like to add when placing your order.
Can I send flowers to a hospital?
Yes, we deliver flowers to hospitals. Simply provide the recipient's full name, room number, and hospital details during checkout for smooth delivery. Check our hospital delivery areas.
Do you deliver flowers to local funeral homes?
Yes, we deliver to funeral homes in Avon. Simply provide the funeral home's name, address, and service details for timely delivery. Check our funeral home delivery areas.
Are there any specific restrictions for sending flowers to a hospital?
Some hospitals have policies regarding the types of flowers allowed (such as no strong scents or certain flowers). We suggest confirming with the hospital and informing us of any restrictions when placing your order.
What nearby cities do you deliver flowers to?
We deliver flowers to various nearby cities, including Avon, Caledonia, Conesus, Geneseo, Hemlock, Henrietta, Honeoye Falls, Lakeville, Leicester, LeRoy, Lima, Linwood, Livonia, Livonia Center, Mount Morris, Mumford, Piffard, Retsof, Rush, Scottsville, South Lima, West Bloomfield, West Henrietta, York. If you're unsure whether we deliver to your location, feel free to contact us for confirmation.
Do you charge extra for deliveries to nearby cities?
Delivery fees for nearby cities may vary depending on the distance. The exact fee will be calculated at checkout, and we always strive to keep it affordable.
